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Domaine

strvtw
Nouveau membre
1 0 0

Hello 
they send me message on my email to verifier My Domaine before 4 days and i forget to verifer , in 23/09/2020 they suspend my domaine how i can fix that

2 RÉPONSES 2
Chloé
Shopify Staff (Retired)
Shopify Staff (Retired)
459 212 83

Hi @strvtw !

First, this is a French community so feel free to write your messages in French! If you would prefer to keep your conversation in English, we also have an English community here : English Community 

When you buy a domain on Shopify, you are asked to verify it by clicking a link into the verification email you receive. If it is not done within 15 days, your domain will be suspended. 

If you forgot to verify your email, the first thing to do is try to find the verification email in your inbox, do not forget to check in your spam folder. If you can't find it, you still can resend another verification email by going to your Admin > Online Store > Domains > Click on Manage next to your domain. You should see a yellow banner with a button that says "Resend verification email" or something similar. 

Once you get the email, you can click on the link inside to verify your domain and it should then be unsuspended.

Chloé | Social Care @ Shopify 
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Lazolla
Nouveau membre
2 0 0

Bonjour, mon compte a été suspendu car je n’ai pas bien mon mail de confirmation de domaine et donc pas confirmé; je n’ai pas de barre jaune disant de me renvoyer un mail de confirmation et rien dans le même style. Comment faire pour récupérer mon compte ? 

Merci