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STORE BLOCKED AFTER BUYING SHOPIFY BASIC

Astaa
Nouveau membre
2 0 1

hi @Victor I wanted to buy the package at 29$ but its blocking my Shopify store, which means that I no longer have access. my ticket number: 22875971, here is the message I got when connecting to my shop

Astaa_0-1616002364477.png

 

2 RÉPONSES 2
Victor
Shopify Staff
Shopify Staff
1472 140 334

Hi @Astaa,

If this is the case, you will need to contact our support team for additional assistance as I cannot authenticate you on the store and look at the situation myself. If you're experiencing issues logging in, you can choose the "Continue without logging in" option on the Help Center prior to contacting support.

Kind regards,

Victor | Shopify Social Care

Victor | Social Care @ Shopify 
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Astaa
Nouveau membre
2 0 1