How can I enable order information access for a collaborator?

[Tautvydas1]

Hi!

I'm just starting to use shopify. I have a eshop and i'm working with people from China, so I gave them collaborator access, but the problem is that they can see orders but they can't open order information link. Can you help?

Best wishes

[SpurIT-Artem]

Hi,

You should make sure that all needed access is provided (Orders section: Edit Orders and Refund Orders; Draft Orders section). You can check it in your admin panel (Settings - Users and Permissions).

Hope this helps.