How can I improve product tracking for my customers?

[CherryLohan]

I'm having problems with the store's tracking system. This is not a doubt. I need someone to solve it. My client cannot be left without knowing how the product is being delivered. I've already spoken to Spocket and they told me that this adjustment is Shopify's responsibility.

[JoesIdeas]

You'll probably get better help if you show exactly what is the problem.

For example, if you're adding tracking number and it's generating an incorrect link, you'll want to change the shipping carrier (or if you're using an app ask them to map the shipping carrier accordingly... Shopify doesn't always match it up as expected).

[CherryLohan]

I already tried sending an email and you didn't resolve it. Product tracking is not working. It says product delivered but the product was not delivered.

[JoesIdeas]

I'm not sure who you sent an email to (Shopify, the shipping company, Spocket, etc?), that would help someone to solve the problem. Generally if you share exactly what is the problem and what you've done, someone from Shopify or the community can help you.

Gona take a guess here... Since you said "It says product delivered but the product was not delivered.", it sounds to me like the product was marked as delivered by the post office (or whatever shipping company you use), but the customer is claiming they did not receive it. In that case, everything is working normally from the technology side, you just need to contact the shipping company to confirm it was actually delivered (explain that the customer is claiming that they did not receive it).