How can I verify my account after a surname change?

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Guys, when setting up my account I used my preferred surname out of habit as I always do. I've changed it back over to my birth surname, however it's still not recognising the change and it's not allowing me to verify my shop. What do I do? How do I go about this?

Reply 1 (1)

Shopify Staff (Retired)
1122 78 173

Hi there, @Carms


Welcome to the Community! Definitely a great place to gather some input regarding anything about the platform! Thank you for choosing Shopify as your partner in your new business venture. 


With regards to your inquiry, please reach out to our live support team for assistance in changing this account detail for you. Once they verify your credentials, they can open back end information and help you in making these changes.


We are referring you to our internal teams as we do not have access over such information in social channels. 

To learn more visit the Shopify Help Center or the Community Blog.