I haven’t received my payment and it’s been 2 months

chapo99
Visitor
1 0 0

I have had my first order and still haven’t received my payment after two months. I use shopify payments and am confused if there is any reason for this.

Reply 1 (1)

JoesIdeas
Shopify Expert
2228 203 593

It's hard to guess without any information on what you've looked into, or details of the order, but you'll probably find the answer if you read the documentation: https://help.shopify.com/en/manual/payments/shopify-payments/faq and then look in the payouts section of your store and the order in question.

 

My guess is the order was refunded, or you received the payment and didn't notice, but only you or someone with access to your store would be able to check that information.

• Creator of Order Automator (automate tagging, fulfillment, Amazon, notifications + more)
• Shopify developer for 10+ years, store owner for 7 years
• I also make guides like Shopify Automation Tips and How to Deal with Fraud / Chargebacks