Solved

Need Help - Something went wrong

Neck_Relaxer
Tourist
3 0 0

I have a problem where every time I go to my site, and I click the "buy it now" button it brings me to a site and it says "something went wrong, The store isn't taking orders right now"
What do I do?
here is the site for help-> https://010fd4.myshopify.com/

Accepted Solution (1)

Lana
Shopify Staff (Retired)
849 77 108

This is an accepted solution.

Hello @Neck_Relaxer!

 

Did you just recently open your store? If so, have you selected a full plan, or are you still on the trial

 

This can be checked if you go to Settings > Plan, and if you are on a trial, you will need to select one of our paid plans in order to be able to sell.

 

If you are already on a paid plan, the next thing to check is your Payments settings, and see if your payment gateway is fully set up.

 

If you're able, please share a screenshot with me here of your Payments settings, covering any sensitive info, and I will see how I can advise from there.

 

I see you shared your store link here, but I am actually unable to access it as you have your password page enabled, and I have steps on how you can remove it here.

Lana | Social Care @ Shopify
-Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

View solution in original post

Replies 3 (3)
Neck_Relaxer
Tourist
3 0 0

wdym

Neck_Relaxer
Tourist
3 0 0

how do i do that?

Lana
Shopify Staff (Retired)
849 77 108

This is an accepted solution.

Hello @Neck_Relaxer!

 

Did you just recently open your store? If so, have you selected a full plan, or are you still on the trial

 

This can be checked if you go to Settings > Plan, and if you are on a trial, you will need to select one of our paid plans in order to be able to sell.

 

If you are already on a paid plan, the next thing to check is your Payments settings, and see if your payment gateway is fully set up.

 

If you're able, please share a screenshot with me here of your Payments settings, covering any sensitive info, and I will see how I can advise from there.

 

I see you shared your store link here, but I am actually unable to access it as you have your password page enabled, and I have steps on how you can remove it here.

Lana | Social Care @ Shopify
-Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog