Not letting me get onto my store but im the owner of it

[johnpowers]

Not letting me get onto my store but im the owner of it it keeps saying error I've tried other browsers still not working.

[DaisyVo]

Hi @johnpowers 

I saw your issue and completely understand how frustrating it is not being able to access your store, especially when you’re the owner. Based on what you described, it sounds like there could be a few possible reasons for this error, and I’ll walk you through the steps to troubleshoot it.

Possible Causes & Solutions:

1. Session or Cache Issue

   • Even though you tried other browsers, clearing your cache and cookies could help. Sometimes, stored data causes login errors. Try this:
     • On Google Chrome: Go to Settings → Privacy and Security → Clear browsing data → Check "Cookies and other site data" + "Cached images and files" → Click "Clear Data."
     • Restart the browser and try logging in again.

2. Shopify Status & Server Issue

   • Sometimes, Shopify experiences temporary outages or maintenance. Check if Shopify is down by visiting Shopify Status and see if there’s an issue affecting login.

3. Account Issue (Suspension or Unauthorized Access)

   • If Shopify suspects unusual activity, your account might be temporarily locked for security reasons. Try:
     • Resetting your password at Shopify Login.
     • If that doesn’t work, check your email inbox (and spam folder) to see if Shopify sent a security alert or suspension notice.

4. VPN or Network Restrictions

   • If you’re using a VPN, try disabling it and logging in again.
   • If you're on a public or work network, some security settings might block access. Try switching to mobile data or another WiFi network.

5. 2-Step Authentication Issue

   • If you have two-factor authentication (2FA) enabled, ensure you’re entering the correct code from your authenticator app or backup codes. If you lost access, reset your login at Shopify Recovery.

If None of These Work:

Contact Shopify Support directly:

• Live Chat / Email: Shopify Support
• Twitter Support: @ShopifySupport

Let me know if any of these steps work or if you need further help.
Best regards,
Daisy.