plan enquires

[86siluma]

hi ive got a shopfy store that was owing money and I gave authorization to take USD 28.75 on the 05/06/2025

and now on the 13/06/2025 it just deducted USD 28.75 out of no were and even better that's not my plan my plan is USD 25 can I kindly get clarity of the deduction 

[Bundler-Manuel]

Hello there @86siluma  Your best course of action would be to get in touch directly with Shopify customer support with all the necessary receipts and invoices as well as financial statements involved 

[86siluma]

I'm currently new on this where do I get in touch directly with their customer care

[Bundler-Manuel]

You can start from here pal https://help.shopify.com/en