Solved

product shown as sold out

winmooney
Tourist
4 1 1

Hi there,
the product, Kids Eco Hoodie showed as sold out in my store.
I just completed the FB ad and inventory still available.
how do I adjust it?

Accepted Solution (1)
winmooney
Tourist
4 1 1

This is an accepted solution.

Hey, of course, I can share....
just add a variant, update inventory and quantity list and click save

View solution in original post

Replies 6 (6)

Imogen
Shopify Staff
1370 148 250

Hi there, @winmooney

 

Thanks for reaching out to the Shopify Community with your question! I'm happy to try and assist you here as much as I can. 

 

In order for me to understand fully what seems to be going on here, I just have to ask for some information and I want to ask a few questions: 

 

  • Can you provide us with a link to your store so we can see how the product currently appears when viewed? 
  • Is the product supposed to be showing as 'sold out' in your store? You mentioned that you recently completed some Facebook Advertising and that you still have stock available. I just want to be clear on if the product is supposed to be shown as sold out or not. 

If you still have units available for purchase, and the product is currently showing as sold out in your store, then you likely will just need to add the available quantity of items to your inventory in your store to adjust this. You can do this by going to Product > Inventory on the left hand menu in your admin, selecting your product, and then adding the correct amount of product you still have available. 

 

Are you using any sort of third party fulfilment or dropshipping services in your store? Is this product a product that you handle the shipping for directly, or is it something that your potential dropshipper is responsible for? 

 

I'll keep my eyes peeled with your reply here so we can continue to work on this together. 

Imogen | Social Care @ Shopify 
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dropship_helps
Shopify Expert
1823 56 280

Hi @winmooney 

 

The product is in stock with the supplier? 

winmooney
Tourist
4 1 1
yes, all in stock
already solved the issue. thanks
Imogen
Shopify Staff
1370 148 250

Hey again, @winmooney

 

Happy to hear that you managed to get the issue resolved!

 

If possible, you you mind sharing what you did in this thread that solved the issue? That way, we can have the information within the thread so if anybody else as this same issue in the future, they can test out your solution and hopefully solve their problem. 

 

If this isn't possible, then no worries. I just wanted to ask to see if you could! 

 

Happy Holidays! 

Imogen | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

winmooney
Tourist
4 1 1

This is an accepted solution.

Hey, of course, I can share....
just add a variant, update inventory and quantity list and click save
Imogen
Shopify Staff
1370 148 250

Thanks so much, @winmooney, for providing the steps you took to fix your issue! 

 

Going forward, I've marked your steps as the solution so that anybody with else that's encounting the same issue will be able to try your steps to see if that solves their own problems. 

 

Thanks again for replying, and I wish you a Happy Holidays! 

Imogen | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog