I am trying to to import video and images to my product list.
I can not save the product because every time I try to save, it says that Image url is invalid.
How can I import image and video. I've try to save the pics on my folders and all, but still doesn't work
Thank you for reaching out to the Community! I'm happy to provide some assistance with adding images and videos to the shop, to ensure this gets resolved. To confirm I'm fully understanding, are you uploading those images and videos from within the Shopify admin?
If so, I'd encourage you to confirm that the image(s) being uploaded is using one of our accepted file types. This includes
WebP. Additionally, you will want to ensure those images are correctly sized depending on what they're intended for (i.e product images). To learn more, you can check out our Product Media Types document as it touches on this further.
Similarly, you will want to ensure any media (i.e videos) being uploaded is supported by your theme. We have a great list of those media requirements that you can check out here.
If you've confirmed that the images meet those requirements but continue to receive an error, please attempt the following troubleshooting steps outlined below to see if this helps to resolve. These steps include:
If after attempting all of the steps outlined above, the issue persists, please Contact Us directly. This will allow for our advisor team to take a closer look as we don't have access to any account information through the Community.
To contact us, you can:
Please let me know if you have any other concerns.
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