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Shopify payments

Cj508
Visitor
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 why is my account payments on hold????

3059151C-0808-4FB3-B975-AC13A42C64C4.png

Accepted Solution (1)

Moira
Shopify Staff
2040 222 320

This is an accepted solution.

Hey @Cj508,

 

If your Shopify Payments account has been placed on hold, you should have been contacted via email by one of our teams about this. Otherwise, please get in touch with our live support team right here.

This is a specialized team that deals with these matters solely via email with you and I would not be able to mitigate anything on your behalf as we’re not able to provide account-specific support via the Shopify Community at this time due to merchant privacy, authentication and security. This is also to ensure that no private information is leaked publicly.

 

Rest assured you will be in great hands with our payments team, and they will work as quickly as they can to update you on this matter.

 

Since this is the next step I've marked this reply as the solution for the benefit of others who may discover this topic. Thanks!

Moira | Social Care @ Shopify
- Was my reply helpful? Click Like to let me know!
- Was your question answered? Mark it as an Accepted Solution
- To learn more visit the Shopify Help Center or the Shopify Blog

View solution in original post

Reply 1 (1)

Moira
Shopify Staff
2040 222 320

This is an accepted solution.

Hey @Cj508,

 

If your Shopify Payments account has been placed on hold, you should have been contacted via email by one of our teams about this. Otherwise, please get in touch with our live support team right here.

This is a specialized team that deals with these matters solely via email with you and I would not be able to mitigate anything on your behalf as we’re not able to provide account-specific support via the Shopify Community at this time due to merchant privacy, authentication and security. This is also to ensure that no private information is leaked publicly.

 

Rest assured you will be in great hands with our payments team, and they will work as quickly as they can to update you on this matter.

 

Since this is the next step I've marked this reply as the solution for the benefit of others who may discover this topic. Thanks!

Moira | Social Care @ Shopify
- Was my reply helpful? Click Like to let me know!
- Was your question answered? Mark it as an Accepted Solution
- To learn more visit the Shopify Help Center or the Shopify Blog