subscription cancellation and amount refund

glam7
Visitor
2 0 0

I donot wanted to continue my store. shopify automatically received the bill from linked card and I was not ready for that. that transactions was held two days ago. I want to finish my store along with my refund of this month payment as I am not willing to use my store

Reply 1 (1)

Blair
Shopify Staff
1855 253 224

Hi @glam7,

 

Thank you for reaching out to the Community. I'm happy to provide some assistance with your request, to ensure it gets resolved. To confirm I'm fully understanding, are you looking to close down your shop?

 

If you no longer wish to run your online store, you can check out our Pausing or Deactivating Your Shop document for steps on how to successfully close down your shop. It outlines however, that you can: 

 

  • Head to Settings > Plan, your Shopify admin.

  • Click Deactivate store.

  • If applicable, review the options to switch to the Pause and build plan, or start a new store.

  • If you still want to deactivate, then click Deactivate store.

  • Select a reason for the deactivation, and then click Continue.

  • Enter your password, and then click Deactivate now.

 

Once successfully deactivated, please feel free to connect with us directly to complete a refund request. This will allow for our support team to take a closer look as we don't have access to any account information through the Community. 

 

To connect with us, you can: 

 

  • Head over to our Contact Page
  • Enter 'Can't log in' into the chat box.
  • Select the 'I still need help' option
  • Select the 'Account Support' prompt to view our available support options.

 

It's important to note that your store's information will be guaranteed for 2 years once deactivated. If at any point within those 2 years you'd like to re-open your shop, you will have the opportunity to do so.

 

To learn more about subscription fees and/or any app fees, you can check out our Charges document as it touches on this further.

 

Please let me know if you have any other questions or concerns. 

Blair | Shopify 
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