The Companies section has disappeared from my Shopify admin

fortuna-001
Shopify Partner
5 0 2

I'm trying to set up payment terms for a company and the companies section has disappeared completely. When you click customers there was a subsection companies. I was using it earlier this month and now it's gone.

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Reply 1 (1)

Blair
Shopify Staff
1716 244 214

Hi @fortuna-001,

 

Thank you for reaching out to the Community! I'm happy to provide some assistance with this request, to ensure it gets resolved. 

 

To share some insight, the business to business (B2B) features on Shopify are only available to Plus merchants. This includes the companies feature located within the Customers section of the Shopify admin. To learn more, you can check out our Creating B2B Companies document as it touches on this further. 

 

If you are currently on a Shopify Plus plan, then I'd encourage you to connect with us directly. This will allow for our advisor team to take a closer look as we don't have access to any account specific information through the Community. 

 

Please let me know if you have any other questions or concerns. 

Blair | Shopify 
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