website is not working

MHB3
Visitor
1 0 0

WEBSITE NOT WORKING, I NEED TO TALK TO CUSTOMER SERVICE

Replies 2 (2)

Holly
Shopify Staff (Retired)
687 74 151

Hi there.

 

I'm sorry to hear that your website is not working. Can you tell me a little bit more about the issue you are encountering? Are you seeing an error message?

 

Earlier today, our platform experienced an outage whereby the admins were not loading properly. If you are referring to the backend not working, it's possible that your account was affected. The outage has been resolved and we recommend clearing your browser of cache and cookies to see if that clears the issue for you.

 

I hope this helps. Please let me know if I can assist with anything else.

 

Cheers!

Holly | Social Care @ Shopify 
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dropship_helps
Shopify Expert
1823 56 280

Hi @MHB3 

 

Its loading now?