Why are my online store payouts still pending after two weeks?

[David326]

Hello, my payouts on my shopify store are still being marked as pending after 2 weeks, i’ve sent my identification and completed 2FA since i’ve made these sales. But even now they’re still being marked as pending, what do I do? 

[Moira]

Hey @David326,

I understand that your Shopify Payments Payouts have been stuck on pending for nearly 2 weeks, and you are wondering why this is happening. I would be happy to provide some advice here.

Are you noticing the 'Pending' status next to several orders that have been placed on your store? Transactions that are marked as Pending are generally for sales that you've made, but that haven't been sent to your bank account via a Shopify Payments Payout yet. 

Is it possible that you have set a longer that normal payout schedule such as monthly in your settings? You can check your payout schedule by navigating to Settings > Payments > Shopify Payments 'Manage' and then checking the Payout schedule section.

I would also recommend checking your Shopify admin to see if there are any other messages or warnings on your Shopify Payments account that need some attention. It's possible that verification documents may need to be re-submitted which could be causing the pending status on some of your transactions.

If you are unable to figure out what is happening with these pending transactions, and your Shopify admin or my resources above don't help to provide more insight as to what is happening, then feel free to reach out to our support team via our help center here, and we can take a closer look at those transactions to see what might be happening.