Why are Products from collection not showing up in product grid

Why are Products from collection not showing up in product grid

Harrisonchen
New Member
7 0 0

Hi I have been trying to make my product show up in my online store, I am using the dawn theme, for some reason when I preview my collection that has active products that have been published it takes me to a product grid that says it has "no products found". I have tried all the solutions from other dissussion forums and none of htme worked. From changing the url, to re-adding the product to shopify and to the collection, nothing has worked. I have made many collections and want to make a page for all my collections so that customers can choose which collection to shop from, but when I click on a collection there are no products in that collection when the products in the admin are active and in that specific collection, all it reads in product details are no product found, the products are not missing. This is consistent with all my collections, even when I input a featured collection the products do not show it only shows the default place holder. When I go into the collection in admin and preview it it comes up with no products found in the product grid, even when there are products in that collection in admin that are active and have been published. I have published them to the store, i have been looking for a solution but I have not been able to find one for a long time. pls help me. fyi: I have been using dsers to upload products and am not sure if that affects this problem as I am having a separate issue with dsers when I try to upload products the product upload gets stuck at 90% and to fix it I have been logging on using different devices but the problem still persists, it is not an issue with patients and loading time as I waited for 72 hours for a product to load and it stayed at 90% the entire time before it said the "request timed out" this is extremley infuriating as I have 100+ more products to load and it has taken me a month to load 18. It would be a miracle if someone could help me solve both these issues. 

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Replies 3 (3)

Dan-From-Ryviu
Shopify Partner
8532 1682 1692

Hi @Harrisonchen 

Make sure you set status of your product is Active and assign it to online store Screenshot 2024-07-02 at 14.51.20.png

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Harrisonchen
New Member
7 0 0

I have done that, I also republished the collection to the store but it still did not work

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Harrisonchen
New Member
7 0 0

do you need access to the store? and how do I give you that that?