Why does my Kids Eco Hoodie show as sold out when inventory is available?

[winmooney]

Hi there,
the product, Kids Eco Hoodie showed as sold out in my store.
I just completed the FB ad and inventory still available.
how do I adjust it?

[Imogen]

Hi there, @winmooney. 

Thanks for reaching out to the Shopify Community with your question! I'm happy to try and assist you here as much as I can. 

In order for me to understand fully what seems to be going on here, I just have to ask for some information and I want to ask a few questions: 

• Can you provide us with a link to your store so we can see how the product currently appears when viewed? 
• Is the product supposed to be showing as 'sold out' in your store? You mentioned that you recently completed some Facebook Advertising and that you still have stock available. I just want to be clear on if the product is supposed to be shown as sold out or not. 

If you still have units available for purchase, and the product is currently showing as sold out in your store, then you likely will just need to add the available quantity of items to your inventory in your store to adjust this. You can do this by going to Product > Inventory on the left hand menu in your admin, selecting your product, and then adding the correct amount of product you still have available. 

Are you using any sort of third party fulfilment or dropshipping services in your store? Is this product a product that you handle the shipping for directly, or is it something that your potential dropshipper is responsible for? 

I'll keep my eyes peeled with your reply here so we can continue to work on this together. 

[dropship_helps]

Hi @winmooney 

The product is in stock with the supplier? 

[winmooney]

yes, all in stock
already solved the issue. thanks

[Imogen]

Hey again, @winmooney. 

Happy to hear that you managed to get the issue resolved!

If possible, you you mind sharing what you did in this thread that solved the issue? That way, we can have the information within the thread so if anybody else as this same issue in the future, they can test out your solution and hopefully solve their problem. 

If this isn't possible, then no worries. I just wanted to ask to see if you could! 

Happy Holidays! 

[winmooney · Accepted solution]

Hey, of course, I can share....
just add a variant, update inventory and quantity list and click save

[Imogen]

Thanks so much, @winmooney, for providing the steps you took to fix your issue! 

Going forward, I've marked your steps as the solution so that anybody with else that's encounting the same issue will be able to try your steps to see if that solves their own problems. 

Thanks again for replying, and I wish you a Happy Holidays!