Why is my account payment on hold?

[Cj508]

 why is my account payments on hold????

[Moira · Accepted solution]

Hey @Cj508,

If your Shopify Payments account has been placed on hold, you should have been contacted via email by one of our teams about this. Otherwise, please get in touch with our live support team right here.

This is a specialized team that deals with these matters solely via email with you and I would not be able to mitigate anything on your behalf as we’re not able to provide account-specific support via the Shopify Community at this time due to merchant privacy, authentication and security. This is also to ensure that no private information is leaked publicly.

Rest assured you will be in great hands with our payments team, and they will work as quickly as they can to update you on this matter.

Since this is the next step I've marked this reply as the solution for the benefit of others who may discover this topic. Thanks!