Why is my checkout button constantly loading and how can I fix it?

Scandle-ae
Tourist
3 0 1

Hello, since 2 days the checkout button is not working. It keeps loading forever, how can i fix it? 

Replies 5 (5)

Don
Shopify Staff
2777 199 390

Hi there @Scandle-ae!

 

Could you share a bit more info with us here on where and how exactly this occurs for you?

 

At what point in the checkout flow do you encounter this, when heading to the checkout from the cart or when attempting to complete payment, etc?

 

The more specific info you can share here the better!

 

Does this happen across multiple gateways and setups (device, connection, browser), and have you had any reports from customers confirming this issue?

 

If you're facing a time-sensitive issue you can reach out for support via our Help Centre here

Don | Social Care @ Shopify 
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Scandle-ae
Tourist
3 0 1

Hello, 

 

the "buy it now is working and takes me to the next page" but if i added something to the cart and then tried pressing on the checkout button it takes forever and never takes me to the next page. 

i have installed  an app which is limiting the quantity of a purchase and deleted it minutes later. 
i am not sure if the problem occured after installing this app. 

dropship_helps
Shopify Expert
1823 56 281

Hello @Scandle-ae 

 

The issue solved ?

Scandle-ae
Tourist
3 0 1

Hello @dropship_helps
not yet

TeamSpocket
Trailblazer
183 10 27

Hello @Scandle-ae ,

 

If this happens, before you enter Shopify's checkout page, it could an issue with the theme you use, or apps installed. However, if this happens directly on the checkout page, it could be caused by an app that has automatically added a script causing the slowness of the button and the page.

 

Start with basic troubleshooting such as using a different device or browser to access your website then begin making a test order. If everything remains the same, I would suggest that you check with Shopify's support directly so they can check if they can identify what's causing this.

 

Also, I noticed that you post this concern on the dropshipping category. If you are looking for a dropshipping app you can use, I would recommend checking Spocket. Spocket dropshipping is one of the fastest-growing companies right now which offers high-quality products from top-rated suppliers. Sign up and get your 14-day free trial on this link! 

 

Grace and the Spocket Team