1000s OF FAKE CUSTOMER ACCOUNT SIGN UPS!!!

mochi93
Visitor
3 0 2

I am losing my mind, I am getting FLOODED with 100s and 1000s of fake customer sign ups every week.

It is completely messing up my email marketing and is putting my business on hold and costing god knows how much (since I can't email market to these bozos).

They look like this below.

mochi93_0-1710940021577.png

mochi93_1-1710940064255.png


I have 
- Removed newsletter sign up.
- Removed any customer sign up/contact info pages.

Any solution? My last possibility is to create a new theme incase mine was maliciously infected, but that is literally days of work and time I don't have (plus I love my theme!!)

Replies 6 (6)

OneMobile
Shopify Partner
137 12 25

Hi @mochi93 

 

I think your fake sign-ups are from bots. Have you tried these two methods yet?

  1. Enable reCAPTCHA for your store: https://help.shopify.com/en/manual/online-store/setting-up/preferences
  2. Require double opt-in for subscribers: https://help.shopify.com/en/manual/promoting-marketing/create-marketing/customer-contact-information...
If you find my answer helpful, please hit the Like button or Mark as solution to show me some encouragement.
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marrycom
Visitor
3 0 0

Hello, is it feasible to display a certain accessory without the need for an app when a specific product is being checked out?

nikhilpro
Excursionist
33 3 2

Enable ReCaptcha by Google.

Steps (from Shopify):

  1. From your Shopify admin, click Settings > Apps and sales channels.

  2. From the Apps and sales channels page, click Online store.

  3. Click Open sales channel.

  4. Click Preferences.

  5. In the Spam protection section, you can check to activate or uncheck to deactivate Google reCAPTCHA for that location:

I am Nikhil Sharma (nikhil.pro). I’m an Author and Paid Ads Consultant for DTC businesses and I can help with Google Ads, Meta Ads and Emails.

tmyusuf
Tourist
15 0 1

You need to Enable reCAPTCHA for your store, if you done (https://help.shopify.com/en/manual/online-store/setting-up/preferences

Thanks
Yusuf
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JuniorMarcio
Tourist
3 0 0

Wow, it looks like someone is testing some automation for creating users. It's going to be really important to take a look at the captcha implementation

tmyusuf
Tourist
15 0 1

@mochi93 Hello could you setup Enable ReCaptcha by Google.

Thanks
Yusuf
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