A problem with Facebook prevented your activity from being published.

[frontiera]

There is 1 error with this activity:

A problem with Facebook prevented your activity from being published. Try to republish in a few minutes.

why is this happened?

when i advertize from facebook, totally no problem.

[Tira]

Hey, @frontiera.

Tira here to help.

Thanks for posting your question. I’ve looked into this error for you and this may be an issue that I would need to redirect you to our help centre so that our technical team can take a look.

Before I do that, do you have a screenshot of the error that you’re experiencing? I found a screenshot tool called Lightshot that you can use to take a screenshot and upload it to the web. Once you have your screenshot link, you can reply back to this thread and click on the Camera icon (here is a photo of what this looks like: )

You will see a window pop-up, click on the "URL" button and paste your URL into the textbox, then click on the "Done" button to add your photo into your reply.

Once I see what the error looks like, I can take a further look with our technical team and guide you through the next steps.

Talk soon,

[MichaelSmith]

I am having the same issue

[Tira · Accepted solution]

Hey, @MichaelSmith.

Thanks for your reply and for the screenshots of what you're experiencing. This is really helpful. I also noticed that you posted in another thread in the Shopify Community that is similar to your question, and I wanted to answer you here.

It looks like we’ll need to access your account in order to resolve this issue. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit https://bit.ly/3cJkx8V and log in to your account to create a support request. Since this is the next step I've marked this reply as the solution for the benefit of others who may discover this topic. Thanks!

[Otmanhard]

Re: A problem with Facebook prevented your

[tsoliveira]

Do you have the solution to this issue or should I create a ticket too?

Thank you

Thiago

[tsoliveira]

Hi

@Tira 

Where can I create a ticket to this issue?

[Tira]

Hey, @Otmanhard and @tsoliveira.

Thanks for your replies, based on the description of the issue you have described I would recommend contacting our support teams directly for 1:1 support. Since this is the best path forward in this situation I've locked this topic, and marked this as the solution for the benefit of others.