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Account suspended due to policy violation: Delivery issues

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We just setup our store, we are trying to get Google Ads going but we are getting this message in the merchant center: Account suspended due to policy violation: Delivery issues

Talked to Google and they said that they tested it out and our product could not be purchased in California. I said that is odd we have sold items organically in California. The lady goes not sure but you are suspended.

Anyone know how to fix this or where to go to figure out where my products can ship too? We are doing a print on demand setup.




Replies 2 (2)
Shopify Partner
2718 197 656

Make sure you have no IP block or changig scripts. This is not allowed on Google Shopping.

When a user clicks on your ad, regardless of where they are located must be able to buy your product, even outside the US.


Hope this helps.

I'm a Google Shopping Specialist and a Google Product Expert Education Award winner, a Google Ads Diamond Product Expert, and also a Google Premier Partner.
Need Data Feed or Google Shopping support? Get in touch.
Shopify Partner
3012 181 484



Have you checked the "check box" that products are the physical products at each product page?