Account suspended due to policy violation: landing page not working

Lelvin
Excursionist
15 0 3

All the products in my shopify store have been disapproved and my merchant center account suspended for policy violation.

The link is https://mrkegerator.com/

All legal pages and contact us pages are updated so I'm wondering what the issue is.

Replies 3 (3)
Niki_K
Shopify Partner
291 28 81

Hi @Lelvin,

do I understand correctly that you’re talking about FB ads? If yes, then:

is it a newly launched store? Facebook quite often bans newly created accounts.

The error — landing page view not working - haven’t you changed the name of the collection before you wanted to set up the ads? Or any significant changes made to the products’ URLs?

Have you tried requesting review for the ads? And did you use this link for requesting a review for banned account? 

https://m.facebook.com/help/contact/2026068680760273

Send me a link to your store to niki@hey.com and I'll help you out.
For more info what I do, visit nikikozak.me
Lelvin
Excursionist
15 0 3

It's on merchant center 

Lelvin
Excursionist
15 0 3

How? 

 

And how can I resolve this?