Account suspended due to policy violation: Return and refund policy

10 0 4

Got this from the google merchant center, have no idea what's causing it as the policy is visible on all pages and is the same for everyone.  I wish they would elaborate more on these things... anyone have an idea of what could be the issue 

This is what's currently up: Policy 

Thanks so much!

Replies 2 (2)
Shopify Partner
1555 93 374

Your returns policy is not clear. You need to explain the whole process with a business address / email.

At the moment you just say contact us, but no contact details on the page.

The key of trust, is to avoid clients to run around and click around to find what they need.

Instead you need to make it as simple as possible.

I'm a Google Shopping Specialist and a Google Product Expert Education Award winner, a Google Ads Diamond Product Expert, and also a Google Partner.
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10 0 4

@EmmanuelFlossie  Okay, thank you, I'll try this 🙂 Have a great day !