Ad Account Error

zsdftrhywsy5rjk
Tourist
4 0 2

Did you work it out or just move on???  these self interested monoliths have no time for the little people.... I have had the same problem, driven me insane... I hate them both...

BambuuuDigital
New Member
5 0 0

We created a bug report on Facebook and they ended up sorting it out for us, it does take sometime though. 

let us know if there is anything we can help you with right now. 

 

contact us at social@bambuuu.com

 

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zsdftrhywsy5rjk
Tourist
4 0 2

Thanks for your reply... I will do that, although I will now get lost finding out how to submit a bug report... thanks again

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ArcticFlora
New Member
3 0 0

I am getting the same issue and along every step there occurs an error. I keep thinking – why is this so darn complicated? Everything else runs so smooth. FB support is nowhere to be found. At least shopify replies to messages. 

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Jacky133
New Member
1 0 0

Guys, could you fix that issue? I have the same problem and it's driving me crazy. Where can I report a bug on FB? 

Many thanks 

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bako96
New Member
1 0 1

SOLVED: I had the same problem and took me a while so here are the steps:

Screenshot_20210523_124600_com.whatsapp.jpg

SOLUTION: On Facebook Go to Business Manager for the store you want to connect

 

Go to Business Settings > Accounts > Ad Accounts

It should pop up a page with a blue button " Add an ad account"

All You need here is you admin ad account ID (usually your person ad account)

Add the ID number in and then go back to shopify and connect it. 

 

Hope it helps

KMBeauty
New Member
1 0 0

How do you switch your ad account for FB from your personal page to the business page? It seems that is my issue. 

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EdySmi
New Member
1 0 0

THIS is what works. Thank God.

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arangka
New Member
1 0 0

Can I ask Where did your go to switch your personal Fb account to your fb page?

 

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mmss
New Member
1 0 0

Solution:

1. Go to your Facebook business manager and click "Add An Ad Account".

2. Click "Create A New Ad Account" & fill in your info.

3. Go back to Shopify and reload the page (connect Facebook account).

4. A new account will appear in the "Ad Account" section.

5. Choose the new account and connect it.

Problem should be solved!

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