Ad Account Error

deltree
New Member
1 0 6

Hi,

 

I have a business manager with the relevant ad account and the relevant page. I have been able to connect my business Facebook Account & Business Manager successfully but when I am trying to add the ad account I am getting the following error:

This ad account needs to be added to the selected Business Manager to continue.

 

If I click the Add Account button I get the following error:

This ad account couldn’t be added to the selected Business Manager because you’ve reached the maximum number of allowed ad accounts. Contact Facebook support to learn more

 

I tried disabling the ad account and making a new one, apparently I can't even do that since this ad account is permanently latched to this business manager and I am allowed a limit of one ad account for this business manager. Can anyone help?

 

Replies 41 (41)
olivia24
Tourist
3 0 4

The same thing has happened to me. Have you found a solution?

iq200
Shopify Partner
33 3 12

Can you please clarify?

 

Are you trying to:

1) Move an existing ad account that is NOT in your business manager to your business manager

2) Create a totally new ad account from the business manager

3) Something else

 

Also, a screenshot would be helpful.

AsthaUpadhyay
Shopify Expert
116 3 12

Hello there,

This depends on the particular business account.
You can go on to the business setting of your business manager and the check in the business information
"Ad Account Creation Limit"
If you have reached the maximum limit you can request it to the facebook officials
Thanks

image_2020_02_27T13_14_30_576Z.png

CedCommerce | Digital Marketing Services

Digital Marketing Analyst
Skype: live:.cid.9de4dafff918787
olivia24
Tourist
3 0 4

My ad account limit is 1 so I have 1 ad account in business manager. 

If I try to add it on Shopify, does that mean I need a limit of 2+?

It shows this error when I try to add the account:

Annotation 2020-03-01 152434.png

iq200
Shopify Partner
33 3 12

Go to:

https://www.facebook.com/support/

https://www.facebook.com/business/resources

 

Scroll down and find the live chat button. It's not always there, so try at a different time if you don't see it.

 

Explain on the chat that you'd like additional ad accounts and voila.

smithchiang
New Member
2 0 4

why i cant connect to the facebook account?once i click the add button , it appear this sentencesonce i click the add button , it appear this sentences

dashymmer
New Member
1 0 0

Did you get an answer to this? i can't add one either. 

olivia24
Tourist
3 0 4

I realised that it was connecting to my personal facebook account, instead of the business page account. When I switched it over it worked - make sure in the top right hand corner of facebook manager you've chosen the page instead of your personal.

elisacolman18
New Member
1 0 0

Were you able to fix it? I have the same problem 

smithchiang
New Member
2 0 4
[image: Screenshot (18).png]
hi there,
what happen to my shopify account? why it look like this?
DigiHarsh
Excursionist
16 0 9

Same thing happened to me please anyone have solution

jamstarts
New Member
1 0 0

how to request to the facebook officials ?

InesAmir
New Member
2 0 0

Any luck? I am getting the same issue.

FrustratedbyBad
New Member
1 0 0

Same happening to me. How do I ask for permission from Shopify Business Manager????

 

FrustratedbyBad_0-1599176038930.png

 

teleposter
New Member
1 0 0

hi i was wondering id you had any luck fixing this issue and if so could you please let me know as i have the same promblime 

Help3
New Member
1 0 0

How do you solve the problem?

paulinaswartz
New Member
1 0 0

"I realised that it was connecting to my personal facebook account, instead of the business page account. When I switched it over it worked - make sure in the top right hand corner of facebook manager you've chosen the page instead of your personal." 

WHAT ARE THE STEPS TO SWITCH IT OVER?

Goldandjuniper
New Member
1 0 1

I Have this same issue. I have been back and forth with Shopify and Facebook for 2 weeks. No one is giving me any helpful information. I made a new business manager, I made a new ad account, etc, but every single thing I try to do is full of error messages. I feel like it should be more simple- but I’m exhausted with all the different support people giving me different views and blaming FB/Shopify. If there is a kind soul out there who had this problem and figured it out, please please reply and give me instructions. I’m lost and I need you!! Thanks. 

Rashi
New Member
1 0 0

I have the same issue as well. Tried talking to Shopify but it did not get any solution. I never see the chat button on facebook business manager and I dont know how to contact anyone on facebook. I have used the report a problem button and explained my issue. But no reply from facebook so far.