Ad account issue

Twyatt51
New Member
3 0 0
On my Shopify account is says to connect my ad account but when I click add it says I already have the limited amount of add accounts. So I added my ad account manually through Facebook. When I go back to Shopify it still says my business account isn’t connected. How can I get it to connect?
Replies 5 (5)
PieterIEDM
Shopify Partner
32 3 6

Hi,

 

Are you trying to connect your Google ads or Facebook ads account? Is this through the marketing section in Shopify or through an app?

Twyatt51
New Member
3 0 0
Facebook Business ads Account. I don’t have a google account set up for ads
at this time just Facebook.
PieterIEDM
Shopify Partner
32 3 6

Screenshot (63).png

 

Is this where you are trying to connect?

Twyatt51
New Member
3 0 0
It’s not a Shopify issue, I spoke to someone on the phone yesterday and
have since been trying to contact Facebook. Thank you!
Jarv
New Member
4 0 0

Hello,

Did you guys find the solution for the above ?