All items suddenly gone from google shopping free listings

[ctwork3120]

As of a few days ago, all my products have disappeared from google free shopping listings after having been there for a year. A few facts:

• all items are approved except for the small portion (less than 10%) that are out of stock
• Paid shopping ads still work
• I have no warnings on my GMC account, no issues with diagnostics, everything is clean
• no issues or warnings with google search console
• I have not changed anything on my product feed
• i am using simprosys app for feed management if that matters - they said they had no clue what’s happening

any idea? I used to have universal top 1-5 spots in all categories for my products and now they are gone. Any combo of “product + my brand name” yields nothing. No page 1, no page 10, no page 100. Totally gone. 

Please let me know if anyone has encountered this before and if I can do anything.  Thanks in advance 

[Fischwaage]

Hello everyone. A little update from us. After much consideration, we created a new Merchant Center account. So, a new sub-account and essentially started from scratch. We submitted our feeds, provided all the data, and waited for everything to be approved by Google. It took an incredibly long time and resulted in significant revenue losses. The entire sub-account had to be reviewed by Google, and there were 2-3 days where no (paid) ads were delivered at all. But now everything is running smoothly again, and we've also reactivated the free product listings as of yesterday. These are now also being displayed gradually! So, a success! I'm curious to see how it will develop further.

[Luxarova]

Did you get a misrepresentation error 

[geobrakes]

Hi everyone, I am facing same problem, I had 5k products in Google merchant center account but know there are just 893 products remaining. There is no error like , disapproved, processing or any other error. I don't know why my products are disappearing.. Please help...
My business detailed
Website name, GEO Brakes
Technology : Angular  (Might it can be a problem, not confirm).
  

[EmmanuelFlossie]

When there are products missing, this is always down to the data feed app solution you are using. So the first step you need to take is to check your data feed app settings / or contact support for the app solution you are using.

[Ra18]

Hello Emmanuel I don't know how to contact you directly in here. I have questions in regards "All Items Suddenly Gone From Google Shopping" - This happened to me 2 times now. Each time this breaks my Google Pmax Campaign. Google Support could not find the cause for the issue and said this might has something to do with shopify.

1. About 10 days ago my product disappeared for the first time

2.I had to re-enter it manually and it had a new Shopify ID

3. 3 days ago as I was adding variants in Shopify to this product (2 new colors). The new Shopify ID disappeared as well.

4. Now I am back to square 1

I start to wonder:

 if this has something to do with Shopify. As we know Shopify communicates automatically with GMC -> Maybe we should turn this feature off and make uptates manually? A few weeks ago, I tried a an APP to show product variations. I was getting ready for the colors to arrive. A few days ago, I added (without) an APP the color variations. So maybe as soon as we do something with "Variations" Shopify changes the Product ID and messes something up? But I don't know, I am also currently researching the issue...

DO you have any ideas? Suggestions? thanks Ray

[EmmanuelFlossie]

Are you saying, you don't see get in touch in my signature? Or you don't have the private message function in shopify? Didn't know this is removed.

There can be many reasons for products to stop showing, to find out potential reason, one must look in the account. I will not be able to know your specific issues unfortunately. As there can be many reasons.

If you add variants in Shopify, this will create a new id, that is correct. And that is how it should work.

[RanaRiwaz]

Im Facing the same exact issue, all my listings just suddenly have disappeared, i have not made any changes anywhere and when i checked GMC the listings were active. Did you find a solution or understand the reason for this?

[EmmanuelFlossie]

The free listings issue in this thread is no longer applicable. And most likely the issue you have is related to something else.

First check if the products are still active for free listings in Google Merchant Center.

If yes, then make sure all warnings and errors are resolved in the diagnostics tab.

If no, then check with your data feed app, if free listings is still enabled. / Check the settings in GMC.

[Tiparts]

I learnt from checking issue under "Diagnosis", GMC will list out issue you
have.
Example "image overlay" "price not match" etc.

Also if your feed is manually uploaded, it will expired after 30days.

You may share few more pics so communities can have clearer image to help.

[arvindsidhu]

Hi!

I hope you are doing well.

I am writing to seek your guidance on the issue we are facing with our Google Merchant Centre account.

We created our MC account last year and all of our products were approved and appearing fine in the shopping tab. Thereafter we started running the performance max ad campaign and after a few days all of our products disappeared from the shopping tab on the desktop however visible in mobile.  After some time, they keep going and coming in organic search on Google’s home page and shopping tab and last month completely disappeared on mobile devices too.

All our products were approved, we used high res images too for gen ads and there wasn’t any issue with them but still not sure why they disappeared from the shopping tab.

We thought it might be an issue with our MC account and we created a new one. All the products started displaying fine but once we again ran the performance campaign. They again disappeared.

Is there any bug with this campaign or some settings which need to be updated?

Also, please let us know if changing the GMC account will have any impact on ad performance since there is no change in product ids, analytics and ads account?

I look forward to your guidance on this.