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All my Facebook events firing, except initiate checkout.

AbadallahOmar
New Member
1 0 1

Hi there!

I used Shopify automatic integration to setup my FB pixel, all events are working properly except the initiate checkout event, I don't know what's wrong.

my site: odzoutfit.com

Thanks in advance.

Replies 2 (2)
Niki_K
Shopify Partner
325 33 87

Hi @AbadallahOmar,

I've just checked your site with the Facebook Pixel Helper and I can see that IC event is firing. Check the screenshot:

Snímek obrazovky 2021-11-04 v 19.52.15.png

 

Have you tested events in the BM? How about diagnostics? Any information? Or if you want to set up campaign with the conversion objective and optimize for IC event, does it work? 

Send me a link to your store to niki@hey.com and I'll help you out.
For more info what I do, visit my agency website ecommercepot.com or my personal website nikikozak.me.
IvanBrava
New Member
1 0 0

I've got the same issue. Even the event "add payment info" is triggered, but not the initate checkout!