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Assistance with Google Merchant Center suspension for Misrepresentation & Website needs improvement

Assistance with Google Merchant Center suspension for Misrepresentation & Website needs improvement

Eevi
Visitor
2 0 0

Hi Community, 

 

I am looking for some assistance with Google Merchant Center Misrepresentation and Website needs improvement issues on my store/website. I have been able to make some updates to my store and website, but my recent 2nd review was disapproved. The requirements they posted are very generic, not to sure what to fix further to get it approved. Could someone take a look my website and advise how to fix those 2 issues.

Website: https://fashioneevi.com/

 

Please see attached screenshots of the issues from Google Merchant Center. Any help is greatly appreciated. Thank you 

 

GMC-Website needs improvement.png.                        GMC-Misrepresentation.png

 

Replies 6 (6)

EmmanuelFlossie
Shopify Partner
4040 312 910

Make sure to add your business details in the footer of all pages (address, email, phone, business hours.)

 

Your address seems invalid, as it belongs to a different business, it also does not look like you are located at that address, that will be your main issue.

Google expects, real honest information.

 

You will have more issues, so make sure to check:

https://support.google.com/google-ads/community-video/307426020
https://support.google.com/merchants/answer/6150127
https://support.google.com/merchants/answer/6363310/follow-the-merchant-center-guidelines
https://support.google.com/merchants/answer/7052112
https://support.google.com/merchants/answer/4752265
https://support.google.com/merchants/answer/13693865
https://support.google.com/merchants/answer/6149970
https://support.google.com/merchants/answer/9158778
https://support.google.com/merchants/answer/6150244
https://support.google.com/google-ads/community-guide/241068758

Maximize Your Google Shopping Performance
Get in touch for expert guidance. Need Google Merchant Center or Google Shopping support?
Get expert help from Emmanuel Flossie, a Google Shopping Specialist, Google Ads Diamond Product Expert, and award-winning Google Product Expert (Education 2021 & Tailwind Champion 2023).
Eevi
Visitor
2 0 0

Thanks for your reply. The address in 'contact us page' is only mailing address. Since I only have online store, I published my mailing address. Do we require to publish business address on the website if that's an home address? Please advise.

EmmanuelFlossie
Shopify Partner
4040 312 910

If you want to increase your trust signals, and chances of success, I recommend you show your real address.

Maximize Your Google Shopping Performance
Get in touch for expert guidance. Need Google Merchant Center or Google Shopping support?
Get expert help from Emmanuel Flossie, a Google Shopping Specialist, Google Ads Diamond Product Expert, and award-winning Google Product Expert (Education 2021 & Tailwind Champion 2023).
aannett
Tourist
3 0 1

Hi there, any luck with this? I am dealing with this too. I've done everything I can possibly think of to resolve this, and ALL of my products keep getting denied by google as "misrepresentation." I'm not misrepresenting anything??? Here is my website https://www.joodytude.com/

I would GREATLY appreciate anyone's help. I have been trying to fix this for so long.

EmmanuelFlossie
Shopify Partner
4040 312 910

For example your address is a mailbox rental place, this is called misrepresenting where you are located.

 

You might have more issues, so make sure to check all the policies in the previous post.

Maximize Your Google Shopping Performance
Get in touch for expert guidance. Need Google Merchant Center or Google Shopping support?
Get expert help from Emmanuel Flossie, a Google Shopping Specialist, Google Ads Diamond Product Expert, and award-winning Google Product Expert (Education 2021 & Tailwind Champion 2023).
aannett
Tourist
3 0 1

Well that is silly. I run my business from my home.. I don't want to make my home address public knowledge? That isn't safe