Solved

Automation email templates show default store name "My Store"

frimo
Shopify Partner
2 1 0

Hi all, 

I am struggling a little trying to customize the Automation email templates on my store. I am not able to replace the default text "My Store", even though my settings are okay. The store details are okay, including the store name. 

Today I deleted all automation to start from scratch, but the issue persists.

Can anybody help me to fix this error? I attach a screenshot to show how it looks.Screenshot 2023-03-22 at 16.00.21.png

 

Thank you a lot in advance! 

Patri F.

 

Accepted Solution (1)
frimo
Shopify Partner
2 1 0

This is an accepted solution.

Hi @hassan1203 , thank you so much for replying. I checked the Email settings and the brand settings were not synced. I clicked sync and my problem was fixed. 

Thanks again. 

 

View solution in original post

Replies 2 (2)

hassan1203
Excursionist
22 2 7

Hello Frimo, 

 

I think you should try these:

  1. Verify that the store details and store name are correctly entered in the email template customization settings and that there are no spelling errors or typos.
  2. As you already deleted all of the automation email templates, then you need to check for any conflicts with third-party apps that modify email templates and temporarily disable them if necessary.

 

 

Hassan | Ecommerce SEO Consultant | Digital Marketing Strategist
frimo
Shopify Partner
2 1 0

This is an accepted solution.

Hi @hassan1203 , thank you so much for replying. I checked the Email settings and the brand settings were not synced. I clicked sync and my problem was fixed. 

Thanks again.