Solved

Automation email templates show default store name "My Store"

frimo
Shopify Partner
3 1 1

Hi all, 

I am struggling a little trying to customize the Automation email templates on my store. I am not able to replace the default text "My Store", even though my settings are okay. The store details are okay, including the store name. 

Today I deleted all automation to start from scratch, but the issue persists.

Can anybody help me to fix this error? I attach a screenshot to show how it looks.Screenshot 2023-03-22 at 16.00.21.png

 

Thank you a lot in advance! 

Patri F.

 

Accepted Solutions (2)
frimo
Shopify Partner
3 1 1

This is an accepted solution.

Hi @hassan1203 , thank you so much for replying. I checked the Email settings and the brand settings were not synced. I clicked sync and my problem was fixed. 

Thanks again. 

 

View solution in original post

prateeksha
Shopify Partner
5 2 0

This is an accepted solution.

Never mind. Found it. I didn't realize it was in a whole other separate app called 'Shopify Email'. Thank you.

View solution in original post

Replies 6 (6)

hassan1203
Excursionist
22 2 7

Hello Frimo, 

 

I think you should try these:

  1. Verify that the store details and store name are correctly entered in the email template customization settings and that there are no spelling errors or typos.
  2. As you already deleted all of the automation email templates, then you need to check for any conflicts with third-party apps that modify email templates and temporarily disable them if necessary.

 

 

Hassan | Ecommerce SEO Consultant | Digital Marketing Strategist
frimo
Shopify Partner
3 1 1

This is an accepted solution.

Hi @hassan1203 , thank you so much for replying. I checked the Email settings and the brand settings were not synced. I clicked sync and my problem was fixed. 

Thanks again. 

 

prateeksha
Shopify Partner
5 2 0

Hi @frimo , where do you find these email and brand settings where i should hit 'sync'? Facing the same problem and unable to find this sync option. Thanks a lot in advance.

prateeksha
Shopify Partner
5 2 0

This is an accepted solution.

Never mind. Found it. I didn't realize it was in a whole other separate app called 'Shopify Email'. Thank you.

frimo
Shopify Partner
3 1 1

Hi @prateeksha , sorry for the delay. I am not currently active but I got your msg and wanted to check with you. I see your issue is solved. Indeed, there is a separate app for email templates and automations. Have fun with your site!

prateeksha
Shopify Partner
5 2 0

All good. Thanks for the response @frimo