Banned because of suspicious payment on google ad words

ReadytoWear
New Member
3 0 0

Hi,

I run a website in Taiwan, rtwtaichung.com. We sell luxury branded goods. I recently finished building my Shopify store and opened a google ad account. I originally used my company card as a payment option, but then switched to my partners US card. This flagged google and our ad account was banned. Being new and totally new to the platform, we proceeded to create two new google accounts with the same credit cards, which resulted in those account being suspended also. I am currently waiting for google to respond to my requests, as I've sent attachments of banking statements to both cards. 

I would like to know if the flagging is related only to credit cards, meaning if I opened a new account with a new credit card, then this could possibly work? Or should I just continue to wait for google to respond to my message?

I'm new to the forum, so I would like to thank everyone for any help I can get!

Replies 2 (2)
Lana
Shopify Staff
Shopify Staff
567 53 73

Hello @ReadytoWear!

You have already taken the right steps in contacting Google about this issue - it is not something that we are able to control on our side, so the best option at the moment is to continue waiting for Google's response. As for opening a brand new Shopify account, this may not make a difference if your issue is with the Google account, so again it is still best to wait for them to give you an answer.

You mentioned that you're new to the Community, welcome! Are you new to Shopify as well? You mentioned that you sell luxury branded goods, so I thought you might like to check out our Shopify Blog article on Working with Manufacturers Behind Luxury Brands - it discusses some of the challenges and things that you as the merchant have to deal with when working with such products.

Let me know if you have any other questions.

Thanks! -Lana

Lana | Social Care @ Shopify 
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curatedluxury
New Member
2 0 0

Hi, I am also selling luxury branded items, have you ever encountered issues on shopify that you dont have the rights to resell or copyrights issues? i am also selling on ebay and poshmark, but i am not sure if here is more open and i certainly dont want to have any legal issues down the road. thanks for your sharing in advance