Bought custom domain, now google merchant center suspended

Solved
ACOT500
New Member
4 0 0

My Google Merchant Centre and Google Ads were running, for about 2 weeks, and I was gaining clicks until I decided to buy a custom domain, for my shopify account. Changed from acot500.myshopify.com to acot500.shop, and my Merchant Centre suspended my account. Account suspended due to policy violation: Shopping ads policies . I reverified the acot500.shop website in the merchant center, and canceled all my adds, but still, remain suspended.

Can anyone help?

Accepted Solution (1)

Accepted Solutions
vinods
Shopify Partner
717 12 89

This is an accepted solution.

Hello @ACOT500 

 

You need to talk to Google Support Center. And explain them that your products are not sensitive products. This problem which you are facing is cos of GoogleAI (Artificial Intelligence) The products if you go in your merchant center you will see that Google AI may see it as something different that is cos it is Artificial Intelligence which is not functioning in correct way I had a similar issue and it got sorted.

 

I had this issue the product was just a small bulb see below and GOOGLE AI was thinking that this is a BULLET just cos that is the shape! As always Google AI actually is making things problematic for merchants.

Vinod Sachdev
Digital Centrics
Digital Marketing Consultant
Google & Bing Ads | Web Design & Development | Conversion Rate Optimization

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Replies 3 (3)
vinods
Shopify Partner
717 12 89

This is an accepted solution.

Hello @ACOT500 

 

You need to talk to Google Support Center. And explain them that your products are not sensitive products. This problem which you are facing is cos of GoogleAI (Artificial Intelligence) The products if you go in your merchant center you will see that Google AI may see it as something different that is cos it is Artificial Intelligence which is not functioning in correct way I had a similar issue and it got sorted.

 

I had this issue the product was just a small bulb see below and GOOGLE AI was thinking that this is a BULLET just cos that is the shape! As always Google AI actually is making things problematic for merchants.

Vinod Sachdev
Digital Centrics
Digital Marketing Consultant
Google & Bing Ads | Web Design & Development | Conversion Rate Optimization
ACOT500
New Member
4 0 0
Thank you. I will try this.
EmmanuelFlossie
Shopify Partner
1542 91 370

Make sure you have updated the business address in Google Merchant Center

Double check all url's submitted for the link attribute has the new domain. You can check in Google Merchant Center > products > lists > click on a product > scroll down till you see final attribute.

 

If you are suspended, then you need to request a review, but only ask this when everything is 100% any persistent issues even unrelated to the current one, can continue having you suspended, and repeated suspension may lead to a permanent one. To request a review: https://support.google.com/merchants/contact/suspended

I'm a Google Shopping Specialist and a Google Product Expert Education Award winner, a Google Ads Diamond Product Expert, and also a Google Partner.
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