Can't connect Big Buy app to Shopify plan, any solutions?

[sokhellas]

hi,

I try to conect big buy app i those the plan shopify and i can't connect 

Can you help with that?

[DaisyVo]

Hi @sokhellas 

If you can't connect the BigBuy app to your Shopify plan, follow these steps:

1. Check Shopify Plan: Ensure you're on a paid Shopify plan. BigBuy may not work with the free trial or paused stores.
2. Install the App Correctly: Go to the Shopify App Store and search for "BigBuy." Click "Add App" and follow the installation instructions.
3. API Credentials: Verify that you've entered the correct BigBuy API credentials during setup.
4. Clear Cache: Clear your browser's cache or use a different browser to avoid technical issues.
5. Contact BigBuy Support: If the issue persists, contact BigBuy support for assistance with integration.

If you have other questions, feel free to ask me.

Best regards,
Daisy