Simply contact Shopify as per my explanation before. They will be able to close down your account.
I am having the same problems, I changed my website domain in Shopify in April and tried to add my existing Google Merchant and Ad accounts to Shopify, I had multiple issue to start with, claim the domain, No returns policy, etc, etc, so many issues I set up a new merchant account only to now be suspended for misrepresentation. HELP
The shopify app that is free to use, is not a great app at all. It creates bad practices such as not checking policies prior to setup and assume the Shopify app can safely get you all up and running.
As you are suspended, I recommend you read this: https://community.shopify.com/c/Ecommerce-Marketing/Checklist-Suspended-Google-Merchant-Center-Accou...
Never create a new account when your original account is suspended. If you do, you are circumventing policy violation, which is a more serious violation.
Not suspended. But also deleting as i am no legible for free ads for over a year. Noone can solve issue.
Not google and not shopify "epxerts". They are helping to open links that i read many times. They will read it for me and quote and quote in emals, just like they see it 1st time. And both discourage to delete account because it will take long time.
I don't want to delete it but i want to wipe reminder to myself that my business small and not legible. I watch my competitors on the shopping tab, but can't do anything. Instead will focus on FB ads.
Emmanuel, I am also suspended for misrepresentation and stuck on the same wheel with Google support, trying to fix some problems. After the last round and review going no where Google support told me to create a new account and delete my suspended account. They actually told me to do this. I questioned this as not right and again they said it was what I needed to do. I didn't do this and ended up hiring an 'expert' from a gig site. He told me to do the same thing so I thought maybe it is ok to do it. So now my new account is suspended again and he doesn't know what to do now. Can you help?
This is a problem with not understanding policies, not directed at you. But at whoever you hired. And it is known that Google suggests these, because they themselves, don't fully understand the policy, and they are legally not allowed to disclose reasons for suspensions. So contacting Google to resolve suspensions, is just a rabbit hole.
You might ask, why can Google not give this info. Well, the reason is plain and simple, to avoid bad actors from learning how to mislead Google and work around policies to avoid detection.
Creating a new account, when you have a current violation is called circumventing policy violation. This is a more serious violation. You have already correctly found these actions suspicious, and rightfully so.
Resolving this issue, can be done if you have the original account still active, and have the new account closed down.
I am happy to help, you can contact me at firstname.lastname@example.org