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Can't get rid of GMC account misrepresentation

Can't get rid of GMC account misrepresentation

SureBuy
Explorer
52 2 13

This is driving me insane. I got everything right in merchant center made 3 accounts did 6 reviews all SUSPENDED. It's driving me crazy can anyone do a quick scan on my site to see if im missing something obvious? www.surebuy.shop

I ship to US, got the shipping settings synced in GMC and on my site etc etc. No clue what they are flagging me for.

Also how okey is google with imported aliexpress reviews?

Turned them off during the review period but do they even flag you fastly for that.

Replies 5 (5)

EmmanuelFlossie
Shopify Partner
4040 312 910

As explained on Google's Community: https://support.google.com/google-ads/thread/249825837

It is not ok to show reviews from 3rd parties. You can only show reviews, from sales on your website.

 

You might want to check all the items in post, as there is a lot more info.

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Get in touch for expert guidance. Need Google Merchant Center or Google Shopping support?
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SureBuy
Explorer
52 2 13

All the products are approved fully

EmmanuelFlossie
Shopify Partner
4040 312 910

If your shopping ad listings are approved, then you can not have an account suspension.

 

So most likely when you said, all products are approved, you are looking at free listings. Not shopping ads.

 

Misrepresenation is generally for shopping ads.

Maximize Your Google Shopping Performance
Get in touch for expert guidance. Need Google Merchant Center or Google Shopping support?
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SureBuy
Explorer
52 2 13

"Man, my products had three green checkmarks: Free, shopping, and dynamic listings. Then I got the misrepresentation after just a few hours. Still can't get it fixed; I'm so weirded out by all of this. My website looks way better now; have a look at it: www.surebuy.shop.

I have to wait two more days for another review, even though I just got banned again. Support doesn't help me; scheduled a call with Google Ads supervisor, they said GMC is not 'their section.' Funnily enough, the GMC 'section' seems to be an automated email response bot, so yeah, that's fun. My guess is they permanently banned me because I'm just 99% sure I didn't miss anything. I paid three guys on Fiverr, didn't help. I'm just going to bet again on the next review after redesigning abit. I'm using imported reviews now and countdown timers, but I will disable those once I ask for a new review." I see way crappier stores than mine doing fine on shopping listings, sad story.

EmmanuelFlossie
Shopify Partner
4040 312 910

Please note, that replies are based on info shared.

 

Yes, when you are suspended Google does not help you. Google does not help anyone when suspended, so you are not singled out.

 

If you are suspended, there is always a reason, if you say you dind't miss anything, that generally means, you didn't miss anything that you are aware off. 

 

If you paid someone for a service and you are confident they competant, then you should get approved, right?

 

But I don't think you have taken all advice on board, for example, all your products are on sale, Google does not allow this, if you have never sold the item at its original price.

 

You are selling lots of random drop ship items, Google will want high quality merchants. Consider focusing on 1 niche.

 

You are located in The Netherlands but you are targeting the US.

 

To me, lots of red flags, and reasons why Google suspended you.

 

So whoever you paid on fiverr, and honestly most of those sellers are not skilled, and just ask questions on our community in any case or use chat gpt.  They should know these basics. For example targeting a country outside where you are located, will not work. That can only work for established businesses.

For example year round sales prices are not allowed.

 

Yes having fake reviews is another big reason for suspension.

Maximize Your Google Shopping Performance
Get in touch for expert guidance. Need Google Merchant Center or Google Shopping support?
Get expert help from Emmanuel Flossie, a Google Shopping Specialist, Google Ads Diamond Product Expert, and award-winning Google Product Expert (Education 2021 & Tailwind Champion 2023).