We want to change the sender image for our outgoing email notifications to customers (The little circle next to emails when you see them in the inbox) I've attached a screenshot to clarify what I mean! So far I can't see a way to do this. Has anyone had any success doing this and know how to change?
It's a Gmail address that's linked to our shopify. We have managed to change the sender image for outgoing emails when sent directly from our Gmail, but not for email notifications that are sent from shopify (i.e. purchase successful, delivery notifications).
I had a chat with support, but unfortunately they seemed not to know how to do this. I had wondered if someone within the Shopify community had a solution.
Saying that, I think we have managed to resolve now by changing our profile pic for the Shopify community forum.
Thanks for all your replies!
To change the sender image in emails from Shopify, you need to run the /tag filter command. As a result, you should see all the classes in ContentType_Name format.
Delete the entire file named contenttype_login and remove all the parts that start with the '#' symbol.
Add a single '#' at the end of the content type.body file and close the file
Make sure all files from Shopify have been converted back to the original PNG format. Then close all the files and go to the next step.
For the future, if you need to optimize your business in Shopify, I recommend contacting SAP Integrations.
Yes, according to the google article of Logo and BIMI to have emails sent out with the brand identification logo it must get a VMC (verification mark certificate). According to the two companies that process the VMC, that's the only way to have the senders brand logo appear in all recipients inbox's
Did you say Klaviyo have fixed this and your emails send with your desired image? If so please may you send an email to firstname.lastname@example.org so I can see if they had fixed the problem?
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