Checklist Suspended Google Merchant Center Account Fix & Resolve

EmmanuelFlossie
Shopify Partner
1040 45 234

You can get accepted with no reviews, just if you are already suspended your trust factor is low. Thus requiring you to go the extra mile and do as best as you can to improve your trust factors.

You can collect reviews by advertising on other platforms, Facebook, Instagram, Microsoft, etc.

If a consumer wants to contact your business, they want to predict when they can receive a reply, this can be done by knowing the business hours.

Also business hours are standard industry practices.

I'm a Google Shopping Specialist a a Google Ads Platinum Product Expert (Only a hand full of Platinum experts in the world!) and a Google Premier Partner
Need Premium Data Feed Management Support? Get in touch.
TheCoolCat
Tourist
13 0 0

Thank you so much for your answers.

May I ask another? 
We submitted 1 product to the feed as a test. That product has inventory tracking. But many items in our shop are not currently being tracked. (We do print-on-demand. I have seen other POD stores being accepted so I'd like to think we can find a way.) Do we need to change the inventory tracking on everything in the store even though we didn't put them in the feed?

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EmmanuelFlossie
Shopify Partner
1040 45 234

POD only is not allowed, reference: https://support.google.com/merchants/answer/6150127#:~:text=Unavailable%20promotions

If other merchants are doing this, they may be violating the policy or they only list products that are not POD on Google Shopping.

I'm a Google Shopping Specialist a a Google Ads Platinum Product Expert (Only a hand full of Platinum experts in the world!) and a Google Premier Partner
Need Premium Data Feed Management Support? Get in touch.
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Laur90993
Tourist
4 0 2

Thank you so much for being able to spell it out! I have had so many issues……. But I am going to try all of this. You are awesome and thank you for sharing! If I am having issues still, can I reach out to you for some help? 

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EmmanuelFlossie
Shopify Partner
1040 45 234

Absolutely. Have a nice weekend.

I'm a Google Shopping Specialist a a Google Ads Platinum Product Expert (Only a hand full of Platinum experts in the world!) and a Google Premier Partner
Need Premium Data Feed Management Support? Get in touch.
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JSLee
Tourist
4 0 1

@EmmanuelFlossie 

Our account was suspended due to the inaccurate tax information. What happened is that the tax setting kept being switched to Manual Setup when Shopify syncs the product feed to the merchant center. We are using the Shopify <> Google sales channel and I went through your checklist to make sure everything is setup correctly, however, that still didn't solve the issue. Do you know what might be the cause to this?

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EmmanuelFlossie
Shopify Partner
1040 45 234

As far as I remember, the tax settings can not be disabled for automatic imports. Only shipping settings.

So make sure your shopify tax settings are correct to ensure it is submitted correctly to Google.

If you don't want automatic imports for tax settings, you need to use a different app.

I'm a Google Shopping Specialist a a Google Ads Platinum Product Expert (Only a hand full of Platinum experts in the world!) and a Google Premier Partner
Need Premium Data Feed Management Support? Get in touch.
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