You can close your store yourself by taking the following steps:
From your Shopify admin, go to Settings > Plan.
Click Cancel subscription or Pause or deactivate store.
If applicable, review the options to pause your subscription, or start a new store.
If you still want to deactivate, then click Cancel subscription and close store or Deactivate store.
Select a reason for the deactivation, and then click Continue.
Enter your password, and then click Close store or Deactivate now.
You can see more about this in the help guide Shopify has on pausing or deactivating your store here.
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