Collective and Shop Pay not being nice to each other

[ShopOfMagic]

Hey everyone:

 Wondering if anyone else has run into this issue and if you've found a solution because Shopify Support has yet to provide one.

Around the 14th of March, we noticed that automatic payments stopped working for our Collective, forcing us to manually collect payments from our merchants for orders we've fulfilled. The chief issue seems to be that the Collective channel thinks that we are not meeting the requirements for Shop Pay, which is incorrect as it works everywhere else within our build.

 Are we alone with this problem or have others encountered something similar?

[DaisyVo]

Hi @ShopOfMagic 

It seems you're experiencing an issue where automatic payments stopped working for your Collective channel, and Shop Pay is incorrectly indicating that your shop doesn't meet the requirements. You're not alone—others have reported similar issues with payment processing and Shop Pay integration. I recommend double-checking your Shop Pay setup, including verifying your Shopify Payments account and ensuring there are no outstanding requirements or restrictions. If Shopify Support hasn't resolved the issue, escalating it may help, or seeking advice from the Shopify community forum could provide additional insights.

If you have other questions, I am willing to answer them more.

Best regards,

Daisy