Complaints about e-commerce website powered by Shopify

[Koala083]

We have a complaint against an e-commerce marketing website called Boldtique, provided with the following link: https://boldtique.com/. We've bought a product from them, and it has been a very long time. Our product tracking's not accessible, with the problem being that the tracking tool cannot provide any destinations whatsoever. I emailed their customer support about it, and not only did they not provide me with my item's location. They even ignored one of my emails. This product's called Lympatic Drainage Ginger Foot Soak, and it cost 25.98 USD, with the order being #BQE20831. Please help us deal with this, thank you. We need either some information about where our order is at or a refund. 

[Ollie]

Hey @Koala083.

Thanks for bringing this to our attention.

I appreciate the context and store URL that you have shared as that is very helpful! I am sorry to hear about the trouble with your order. If you suspect that a store is using the Shopify platform and is in violation of our Acceptable Use Policy - you can file a report with a merchant here.

Once that report is successfully submitted, our dedicated team will investigate the given business. In regards to receiving a refund for the amount, there are processes in place with your bank for these situations for you to get your money back. I recommend speaking to your bank, credit card company, or Paypal (depending on how you transacted your order) and notifying them of the transaction and any issue you are encountering. They should then be able to begin an investigation with the aim of retrieving your funds. This also helps our own review process if a given store is on our platform.

Let me know if you have any questions.