Concerns About Recent One Page Checkout Update

[MassiveOnlineMa]

Hey,

It's been a bit of a nightmare, to be honest. The drop in conversions across different stores is insane. It feels like Shopify pushed us into this bad update, and now the only way out is to fork out more for an upgrade. Seriously, how do we communicate this to our clients?

Any chance we can get back to the way things were without the hefty price tag? Are other people having the same issues? 

Thanks.

[Mac]

Hi, @MassiveOnlineMa!

Thanks for reaching out in our Community Forums and for sharing your concern, I’d be happy to help.

I appreciate you taking the time to share your experience. We are constantly working on improving our platform, and our team would like to investigate your specific instances further to gather more information. To proceed, we will need access to your account. While we are unable to provide account-specific support through Community Forums, we are more than happy to continue assisting you through our Help Center. To access our live support, you can ask the Virtual Shopify Assistant to connect you with our support team. It will guide you through the next steps on how to get in touch with a team member.

We look forward to hearing from you!