Crazy high CPM's on Meta!! - How to check if our domain is flagged?

[YK13]

Hey everyone, We're a young Ecomm brand in the men's apparel space and our main traffic source has always been Meta ads.
ever since we created our ad account (November 2023) our CPM's and CPC's have always been crazy high.
50$-120$ CPM's.
We've had a few "Winners" but they haven't lasted that much and we've been testing a ton of new creatives and making drastic changes in them.
We've recently partnered with an agency that ran a bunch of tests and determined that there's some kind of technical issue with our ad account and after all tests were done their main suspension is that we have some kind of flag on our domain which is causing these high CPM and our bad performance.
Does anyone know how we can check if there's actually some kind of flag on our ad account/domain and how we can fix this? 
Thank you

[masoomi-saxena]

Hey there, 

First, let's focus on checking if the domain was flagged. In situations like this, you should get a warning or a notification, assuming that's why the agency alerted you. Otherwise, I recommend going to Meta's Events Manager and checking if your domain has been flagged. IF it has, check that your domain complies with Meta's Community Standards or with Meta Business Tools Terms. Given that you're an apparel store, there shouldn't be any issues regarding it coming under prohibited items. 

If your domain is blocked, and you can’t send data to Meta (and if there's any violation of Meta’s terms), stop sending data. Remove the Meta pixel from your site, delete any related code, or go to the partner website to remove the data source.

If you believe your domain was incorrectly blocked by Meta, pixel admins can request a review in the Diagnostics tab of Meta Events Manager. Reviews typically take a few days, and the results will show if the decision was rejected or approved. If rejected and you still think it’s wrong, you can request up to five reviews. To view past requests and decisions, check your pixel history in Events Manager.

Also, ensure that nobody else is using your pixel on their website. This can also cause flagging of a domain. 

Next, let's check how the CPM is going high. If the flagging is not creating an issue, I recommend doing these things: 
1. Check what kind of campaigns you have. Is it a conversion campaign or an awareness campaign? Note that conversion campaigns are usually higher than awareness campaigns. 
2. Don't undermine your target audience. It's obvious that if you and your competitors are aiming for the same audience, CPM is bound to be high. 
3. Check out ad relevance diagnostics. if your ad relevance score is low, Meta will not display your ads to your target audience. So, create optimized ads for Meta with a good performance score. 
4.  While you're experimenting with Meta Creative, I suggest (a continuation of pt 3) creating ads that easily attract your potential customers' eyes. While utilizing Creative, ensure that your campaign is purely customer-centric. 

I also observed from your query that retention seems to be a problem. While you did have winners, there is a chance to keep them. I recommend utilizing retargeting ad campaigns, where you reach those customers who have interacted with your ads in some way.  Retargeting can improve the likelihood of a conversion happening and also remind customers who have abandoned their carts to finish the buying process. 

I hope this helps you. Feel free to ask me more questions if you have any doubts. I'll surely help you further 🙂