Criminals have hijacked the Facebook side https://facebook.com/galleriekg.com and Meta account

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Criminals have hijacked the Facebook side https://facebook.com/galleriekg.com and Meta account

GalleriEKG
Shopify Partner
3 0 0

Our Facebook / Meta accounts were hijacked in early December. They have blocked me and my 

facebook friends so that we cannot see the page, but some customers have reported that it is visible on Facebook. The email address has been changed, but I noticed thatmourn product   catalog from Shopify was still valid even though I have removed Facebook from the online store. Do you have any advice on how we can regain control of the page? Contacting Meta doesn`t help - there is no progress there - at least not with Meta in our area in Norway. 

Accepted Solutions (2)

PaulNewton
Shopify Partner
6350 582 1355

This is an accepted solution.

@GalleriEKG shopify has no control over what another corporation's support can do.

If the business name is trademarked, or they are using copyrighted material file a DMCA against them.

 

If a channel in your shopify admin is not disconnected or uninstalling properly contact shopify support directly

https://help.shopify.com/en/support/topic-select/login-issue/contact/chat 

Save time & money ,Ask Questions The Smart Way


Confused? Busy? Get the solution you need paull.newton+shopifyforum@gmail.com


Problem Solved? ✔Accept and Like solutions to help future merchants

Answers powered by coffee Buy Paul a Coffee for more answers or donate to eff.org


View solution in original post

Shubham03
Shopify Partner
46 6 9

This is an accepted solution.

You can have control over your Facebook page if you have access to your Facebook account or Meta Business Manager. Otherwise, keep reaching out to Meta Support for help. Hopefully, someone don't misuse your page till you have control over it. All the best!

Click www.laplifdigitalopc.com to visit my company website

View solution in original post

Replies 2 (2)

PaulNewton
Shopify Partner
6350 582 1355

This is an accepted solution.

@GalleriEKG shopify has no control over what another corporation's support can do.

If the business name is trademarked, or they are using copyrighted material file a DMCA against them.

 

If a channel in your shopify admin is not disconnected or uninstalling properly contact shopify support directly

https://help.shopify.com/en/support/topic-select/login-issue/contact/chat 

Save time & money ,Ask Questions The Smart Way


Confused? Busy? Get the solution you need paull.newton+shopifyforum@gmail.com


Problem Solved? ✔Accept and Like solutions to help future merchants

Answers powered by coffee Buy Paul a Coffee for more answers or donate to eff.org


Shubham03
Shopify Partner
46 6 9

This is an accepted solution.

You can have control over your Facebook page if you have access to your Facebook account or Meta Business Manager. Otherwise, keep reaching out to Meta Support for help. Hopefully, someone don't misuse your page till you have control over it. All the best!

Click www.laplifdigitalopc.com to visit my company website