CRO Audit - Help with Low Conversions

[spoiledbratuk]

Hi, im looking for some help please

We have high traffic coming into our website, but a really low conversion rate. I seem to have hit a brick wall with it though, and cant work out whats going wrong & why the traffic is not converting.

Ive tried to get agency help, but for a small business the prices they are quoting are ridiculous 

Can anyone give me some tips, advice etc? My website is spoiledbrat.co.uk

Google analytics is another language and I am struggling with it also 😞 

[ls_adams]

I am no marketing expert, but if you are struggling to convert people who view your site, you could add a plugin where customers can talk to you if they have questions. I bet you would learn a lot just by talking to the customers directly. 

This app is free and allows prospective customers to ask questions like they are talking to a personal shopper: 

- https://apps.shopify.com/liveswitch-call-now 

This app has some free plans but offers text based chat. 

- https://apps.shopify.com/tidio-chat?