SEO, AdWords, affiliates, advertising, and promotions
Hi everyone,
I'm experiencing issues with Custom Events/Pixels on a Shopify Lite plan. Here's my situation:
Current Setup:
I'm attempting to set up a Google Tag Manager pixel through the new Custom Events/Pixel system but:
So I tested the exact same setup on a Shopify Starter plan demo store - works perfectly
Are there any known restrictions for Custom Events/Pixels specifically for Shopify Lite plans?
Are there any specific requirements or limitations I should be aware of? Or is there any other setting that I might have missed that is blocking the Custom Pixels?
Any guidance would be greatly appreciated!
Solved! Go to the solution
This is an accepted solution.
After some back and forth with Shopify's customer support, it turns out that the new custom events/pixels do not work with the old Shopify Lite plan.
I upgraded to the Basic plan and it now works as expected.
Hi Casep,
Thanks for your query.
As you are trying to track the events from the console, you must implement the datalayer in a custom pixel
If you have already configured that search in the LAX environment writing as datalayer.
Make sure you integrate the GTM code with the data layer and connect with the website. Once the GTM is connected, you can track any events that are available in the console.
Feel free to ask if you have any questions.
Thanks
This is an accepted solution.
After some back and forth with Shopify's customer support, it turns out that the new custom events/pixels do not work with the old Shopify Lite plan.
I upgraded to the Basic plan and it now works as expected.
Learn how to expand your operations internationally with Shopify Academy’s learning path...
By Shopify Feb 4, 2025Hey Community, happy February! Looking back to January, we kicked off the year with 8....
By JasonH Feb 3, 2025Expand into selling wholesale with Shopify Academy’s learning path, B2B on Shopify: Lau...
By Shopify Jan 28, 2025