Re: Customer notification when seller cancels order

Customer notification when seller cancels order

bbinfo
Visitor
1 0 0

I cannot find how to edit the email template of what is sent to the end customer when we, as the seller, cancel the order. I can see a record of the email sent to them in the transaction history but cannot find the template in the list of customer notifications in the settings window. Is this a standard Shopify template that cannot be edited, or is there somewhere else I can find it?

Reply 1 (1)

StephensWorld
Shopify Partner
1398 174 365

Admin > Settings > Notifications > Customer Notifications > Order Exceptions > Order Canceled > Edit Code. 

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