Thank you for reaching out to the Community! We offer plenty of webinars, course, and tutorials on Shopify Learn that focus on customers and understanding them better. Some of our most recent and popular ones include:
Shopify Learn is a great resource available to you, that's included in your subscription and provides knowledge, tips and guidance on how to make your business even more successful!
Please let me know if you have any other questions!
Hi @MaiNguyenn, have you seen this section on Shopify community? https://community.shopify.com/c/events/eb-p/events_en there are tons of event which will be hosted soon and we think it might be of great benefit to you if you're looking for a useful source for learning about customer.
I have a new webinar about customer behavior. Webinar: How to analyze the website's usability based on the heatmap and video sessions?
It's a record.
I hope it helps you.
If you have any questions, contact me: firstname.lastname@example.org
If I understand your question correctly you are asking how to understand your customers better to improve the customer experience which should help improve sales and store reputation.
If so, the question is "Who are your customers?" To answer this question you need to understand the who, what, where, when, why of your customers. This is derived by actually interviewing customers, then creating customer journeys to understand how they are interacting with your store & products.
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